Refund Policy

First Subscription Purchase

You may request a cash refund for your first subscription purchase within 3 days of the charge when all of the following are true:

• You used no more than the lower of 10% of the monthly credit allocation or 50 subscription credits.
• You did not purchase an add-on credit pack under that subscription.
• The request is not associated with abuse, fraud, account sharing, or an attempt to obtain duplicate benefits.

Approval remains subject to applicable law and verification of the account, charge, credit ledger, and delivered results.

Subscription Renewals

You may request a refund for a subscription renewal within 3 days of the renewal charge only when no credits from the new credit period have been used.

Add-on Credits

Add-on credit purchases are generally non-refundable because the credits do not expire. We will review duplicate charges, payment errors, and situations where applicable law requires a different result.

If a cash refund or payment reversal is approved, unused credits connected to that payment can be removed. Credits already spent on completed generations are not restored merely because the payment is reversed.

Cancellations

You can cancel a subscription from billing settings. Cancellation takes effect at the end of the current paid period. Access and unused subscription credits remain available until that period ends, subject to the normal monthly credit expiry.

We do not provide automatic prorated refunds for unused time after the refund window.

Failed Generations

A technical failure is handled separately from a cash refund. If a task fails or times out without producing an output, reserved app credits are returned automatically and recorded in credit activity.

Returned credits keep the original credit lot’s expiration date. If that date has already passed, the refund remains visible in the ledger but does not create a new spendable balance. Permanent add-on credits remain permanent when returned.

A successfully delivered output is not eligible for an automatic refund solely because it is subjective, unexpected, or does not match a preferred aesthetic.

How to Request Review

Submit a support request from account support. Include the order identifier, charge date, reason for the request, and any relevant generation identifier. Do not send full card numbers, security codes, or passwords.

We may request information needed to verify the payment and account activity. Submitting a request does not guarantee approval.

Legal Rights

Nothing in this policy limits consumer rights that cannot be waived under applicable law. If local law provides a longer period or additional remedy, that rule takes priority.