Contact and Support

Email

For general questions, contact [email protected]. Do not send passwords, payment credentials, private keys, or other sensitive information by email.

Account and Technical Support

Sign in and open account support to ask about account access, generation tasks, saved results, credit activity, subscriptions, or technical errors. A signed-in request helps us locate the correct account without asking you to send sensitive credentials.

Include:

• A short description of what happened.
• The approximate date and time.
• The relevant task, result, order, or credit-entry identifier.
• Screenshots that do not expose passwords, payment credentials, private keys, or unrelated personal information.

Refund and Billing Requests

Review the Refund Policy before submitting a request. Include the order identifier, charge date, requested resolution, and a clear explanation. Never send a full card number, security code, password, or authentication code.

Privacy and Account Deletion

You can update or delete your account from profile settings. For access, export, correction, restriction, objection, or deletion questions, submit an account support request and select the closest available category.

Safety, Impersonation, and Copyright

For unsafe content, impersonation, privacy violations, or copyright complaints, follow the reporting details on the Safety page and submit a support request. Include the relevant img2img.net result or task identifier and enough information to evaluate your authority and the issue.

Response and Records

Response times vary with request complexity and volume. We may ask for limited additional information to verify account ownership, payment, legal authority, or the content at issue. Requests and responses may be retained as needed for support, safety, fraud prevention, legal compliance, and dispute evidence.